Frequently Asked Questions (FAQ)

Welcome to the Khursheed Lone FAQ section. Here you’ll find answers to some of the most common questions about our products, orders, shipping, and more.

🛍️ Orders & Payments

Q1: How can I place an order on your website?
You can easily place your order by adding your desired products to the cart and proceeding to checkout. Once payment is confirmed, you’ll receive an order confirmation via email or WhatsApp.

Q2: What payment methods do you accept?
We accept secure online payments through major debit/credit cards, UPI, and wallet services. Cash on Delivery (COD) may also be available in select areas.

Q3: How do I know if my order was placed successfully?
You’ll receive a confirmation email or message after your payment is completed. You can also track your order status by logging into your account.

🚚 Shipping & Delivery

Q4: How long will delivery take?
Orders are usually dispatched within 1–2 business days and delivered within 3–7 working days depending on your location.

Q5: Do you offer international shipping?
Currently, we ship only within India. However, we plan to expand to international locations soon.

Q6: How can I track my order?
Once your order is shipped, we’ll share a tracking link through email or WhatsApp so you can monitor its progress.

🔄 Returns & Exchanges

Q7: What is your return policy?
We only accept returns or exchanges in case the product is damaged, defective, or wrong. Please contact us within 48 hours of delivery with photos of the issue.

Q8: How can I request a return or replacement?
Simply email us at support@khursheedlone.com or call +91-9759199292 with your order details. Our support team will assist you promptly.

🌿 Product Information

Q9: Are your products natural and authentic?
Yes! All Khursheed Lone products such as Shilajeet, Olive Oil, and Honey are 100% natural, pure, and lab-tested to ensure quality and authenticity.

Q10: How should I store your products?
Keep products like Shilajeet and Honey in a cool, dry place away from direct sunlight. Olive Oil should be tightly sealed and stored in a shaded area.

Q11: How can I use Shilajeet properly?
Take a pea-sized amount of Shilajeet with lukewarm water or milk once or twice a day, or as advised by a health expert.

💬 Support & Contact

Q12: How can I contact your customer support team?
You can reach us at:
📧 support@khursheedlone.com
📞 +91-9759199292